Return and Refunds

At Hayyan, we are committed to delivering high-quality products with care. Please review our policy below before placing your order.

Damaged Items

If your product arrives damaged during transit, we’re here to help.

Please share clear images/videos for verification within 24 hours of delivery.

Once approved, you can choose either a replacement or a refund.

Refunds (Prepaid Orders)

Approved refunds will be processed to the original payment method within 7–10 business days.

Replacements

Approved replacement orders will be delivered within 3–6 business days.

Orders & Returns

Products once sold are generally not eligible for return or refund after successful delivery.

We request customers to review their order details carefully before confirming the purchase.

Partial Cash on Delivery (COD) Orders

For orders placed with partial advance payment:

The prepaid amount is non-refundable under any circumstances.

In case the courier is unable to deliver the order, we will resend your order at no additional cost.

Order Changes

Any changes to delivery address or order details must be requested before dispatch.

We will do our best to support changes if informed in time.

Delivery Information

Please ensure accurate address and contact details while placing your order.

Hayyan will not be responsible for delivery issues caused due to incorrect or incomplete information provided by the customer.

Note

By placing an order with Hayyan, you agree to the above terms.